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Funcionário do Call Center

IT SERVICES

END USER
SERVICE DESK

TO UPDATE

ONE SINGLE POINT OF CONTACT FOR EXPERT USER SUPPORT

End User Service Desk provides the right people, processes, and technology to deliver high-value IT services 24/7 so that your business can carry on doing what you do best, without interruption.

WHY OUTSORCE?

Operating an in-house service desk entails complexities that require astute management and resources.

The day-to-day demands can be both relentless and resource-intensive, encompassing talent acquisition and development, evolving technology ecosystems, and unceasing operational coordination.

CHALLENGES OF AN INHOUSE SERVICE DESK?

1.

DEMAND

Providing a high-quality service against cyclical and dynamic demand is costly to deliver in house as you must design and resource it for the highest demand

2.

CAPABILITY

Increasing numbers of devices and applications used in your business environment, combined with mobile working, puts increased strain on the capabilities and availability of service desk resources

3.

QUALITY

Consumerization of IT means that users expect the same level of quality from services in the workplace as they receive as consumers outside of work

LINKCOM SOLUTION:

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Reduction of end-user downtime with the support of a fully managed service

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Increased responsiveness as the main responsibility of the service desk is to help and support end users

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Customer issues are handled by experts with vast amounts of knowledge and experience

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The latest technology ensures support is delivered efficiently and effectively

At Linkcom we have the flexibility to align our service desk with your requirements and the expert knowledge and skills to ensure you have the right people, processes and technology to successfully manage your requirements.

We also provide the quality to ensure customer satisfaction and give peace of mind that your users are in the best hands.

LINKCOM PACKS

CHOOSING THE RIGHT LEVEL OF SERVICE FOR YOU.

WHAT DOES LINKCOM END USER SERVICE DESK DELIVER?

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WANT TO KNOW MORE?
Talk to a specialist

Embark on a Journey towards Integrated IT Excellence with Linkcom

Connect with us to elevate your IT service management to new heights, ensuring seamless integration, optimal performance, and strategic alignment with your business objectives.

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What our clients say about us

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"Efficiency is crucial in our line of work, and Linkcom has consistently delivered IT solutions that streamline our operations and enhance our service delivery."

COO, Logistics Firm

DIGITAL TRANSFORMATION
WORKPLACE MODERNIZATION

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We provide bespoke, innovative end-to-end technology solutions that help your business and organisation to succeed.

WHAT'S NEW?

Gain insights from professionals about digital evolution, emerging trends, innovations, and processes – all designed to guide you toward the most suitable direction for progress.

Get in Touch

+351 213 100 046

LISBOA: Avenida Duque de Ávila, nº 23, 1000-138 Lisboa

PORTO: Rua 28 de Janeiro, nº 350, Candal Park – Fração HI-07

4400-335 Vila Nova de Gaia

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