Case Studies > Residências Montepio
Residências Montepio improve connectivity and enhance quality of life with enterprise-grade Wi-Fi in a strategic collaboration with Linkcom
This senior living group modernized its connectivity infrastructure by implementing enterprise-grade Wi-Fi across multiple facilities, enhancing the resident experience, enabling digital inclusion, and supporting staff operations—reinforcing its commitment to quality of life through technology.
INDUSTRY
Assisted Living Facilities
CHALLENGE
Residências Montepio lacked Wi-Fi infrastructure across its facilities, limiting internet access for residents, families, visitors, and staff, and hindering communication and digital services.
OUTCOME
Residências Montepio now benefits from a reliable, secure, and accessible network that enhances residents’ quality of life, facilitates family connections, and improves staff operations.
SOLUTIONS
Linkcom implemented an enterprise Wi-Fi solution based on Ruckus technology, ensuring adequate coverage, security, and scalability across multiple Residências Montepio locations.
PLATFORMS
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Ruckus Wireless Infrastructure
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Network Management System for ongoing monitoring and management
PROFESSIONAL & MANAGED SERVICES
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IT Infrastructure assessment and consulting
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Wireless Network solution design and architecture
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Deployment, configuration and integration
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End-to-End project management
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Proactive monitoring and technical support
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Security policies implementation and compliance management
CUSTOMER
Residências Montepio is a leading provider of assisted living and residential care services for seniors in Portugal. Dedicated to offering high-quality, personalized care, Residências Montepio focuses on enhancing the well-being, independence, and dignity of elderly residents through comprehensive support, healthcare services, and a safe, welcoming environment.
Operating multiple modern facilities across the country, Residências Montepio combines professional healthcare teams with innovative approaches to senior care, including social, cultural, and recreational activities that promote active and fulfilling lifestyles. The residences are designed to foster a sense of community and belonging, ensuring residents enjoy both privacy and social engagement.
Committed to continuous improvement, Residências Montepio invests in advanced technologies and infrastructure to support resident comfort and operational excellence. Their services extend beyond housing to include specialized care plans, nutritional support, physiotherapy, and mental health programs tailored to individual needs.
Through their holistic approach, Residências Montepio plays a vital role in Portugal’s social care landscape, offering families peace of mind and seniors a dignified and enriched quality of life.
“Thanks to UDS Enterprise technology and administration, costs are reduced, while enhancing security, backup, and user experience"
João Pinote – IT Manager
Situation
To address the connectivity challenges across its facilities, Residências Montepio worked with Linkcom to deploy a centralized Wi-Fi solution that could meet the needs of both residents and staff.
The solution was designed to provide secure, high-availability wireless access in all relevant areas of each residence, including resident rooms, common areas, administrative offices, and visitor zones. This required careful planning to ensure consistent coverage while respecting the architectural and operational characteristics of each building.
The infrastructure was built using Ruckus wireless technology, selected for its proven performance and reliability in high-density environments. With centralized management, the system allows for simplified administration, improved visibility, and stronger security controls across all sites.
The rollout was conducted in phases across several facilities, ensuring minimal disruption to day-to-day operations while progressively expanding access to all users.
Solution
To support Residências Montepio in delivering a secure, high-performance network across its national infrastructure, Linkcom proposed a full network modernization project, centred on robust wireless connectivity and simplified management.
The chosen solution was built on Ruckus technology, known for its high-density Wi-Fi performance and reliability in complex environments like healthcare and senior living facilities. This allowed for the deployment of a scalable and resilient wireless infrastructure tailored to the needs of each residence.
The new system ensured consistent coverage in all critical areas, from residential rooms and common spaces to clinical zones, improving not only resident connectivity but also enabling staff to rely on secure and stable access to operational tools and internal systems.
By centralizing network management, the IT team at Residências Montepio gained full visibility and control over the entire infrastructure. Updates, troubleshooting, and monitoring can now be performed remotely, reducing operational overhead and response time.
Linkcom worked closely with the institution during the rollout from detailed site surveys and planning to configuration and staff enablement ensuring the transition was efficient and aligned with day-to-day needs.
The solution also accounted for future growth, providing the technical foundation for upcoming digital healthcare initiatives, IoT integrations, and service quality improvements across all locations.
Outcome
The modernization of the wireless infrastructure across Residências Montepio resulted in significant improvements to operational efficiency, user experience, and IT governance. With a centralized and secure Ruckus-based network in place, the institution now benefits from reliable, high-performance connectivity throughout all its residential units.
The IT team gained full control and visibility over the national infrastructure, enabling consistent policy enforcement, remote diagnostics, and faster issue resolution regardless of the residence’s location. This led to a marked reduction in maintenance demands and response times, freeing up internal resources and improving service delivery.
Security and compliance were also strengthened through centralized access management and segmented network design, ensuring sensitive clinical data and internal communications remained protected from potential threats.
From a resident perspective, the new network enhanced access to entertainment, communication platforms, and digital services contributing to a better quality of life. Staff also now benefit from more stable access to digital tools, improving workflows and response capacity in critical care environments.
In parallel, the solution provided scalability and readiness for future initiatives, such as the integration of IoT medical devices, smart monitoring, or next-gen digital services.
In summary, the partnership with Linkcom delivered a future-ready, secure, and unified wireless network, reinforcing Residências Montepio’s commitment to innovation, operational excellence, and resident wellbeing.
“Our VDI solution gives companies like Cofaco the ability to manage their entire desktop environment centrally, with greater security, lower costs, and full flexibility — especially valuable for teams working across multiple locations or remote facilities.”
Linkcom's VDI specialist
About Linkcom
Linkcom is a trusted provider of end-to-end IT solutions, specializing in secure infrastructure, cloud services, and modern workplace technologies. We design, implement, and manage digital environments tailored to each client's operational needs — whether on-premises, hybrid, or fully cloud-based.
With a client-centric approach, we support organizations at every stage of their digital transformation journey, helping them modernize systems, improve resilience, and adopt innovative solutions that drive performance and long-term growth.
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